Data rights

Delete your account
and everything we stored

You can ask us to permanently delete your EZ Website Backup account at any time, for any reason, without giving a justification. This page explains exactly how to ask, exactly what gets erased, and the small amount of information we are required to keep.

Last updated July 13, 2026 · Operated by AI Canadian Solutions (Ontario, Canada).

How to request deletion

EZ Website Backup does not currently have a self-service "delete my account" button inside the app. To delete your account, email us from the address you signed up with:

Send to

ezwebsitebackup@aicanadiansolutions.ca

Subject

Account deletion request

Include

The email address on the account. That's it — we verify the request came from that same address, which is how we confirm it's really you. If you email us from a different address we will ask you to confirm from the account address before we delete anything.

We action deletion requests within 30 days of receiving them, and in practice usually within a few business days. We'll send you one confirmation email when it's done, then that address is gone from our systems too.

You can already delete individual backups yourself

Signed in, on the app screen, every backup has a delete control. Deleting a backup there immediately removes the mirrored copy of that site from our disk along with its file index. Account deletion (below) does this for every backup you ever ran, plus the account itself.

What is deleted

Everything below is permanently and irreversibly erased. It is not soft-deleted, archived, or moved to a "deleted" table — the rows and the files are removed.

Your account record

Your name, email address, hashed password, email-verification timestamp and account creation date (the users row).
The stored site mirrors — the actual copies of the websites you backed up

This is the big one. When you run a backup, we download the pages, images, stylesheets, scripts, fonts, media and documents of the target site and store that mirror on our server's disk, in a private per-backup folder that is not publicly reachable. On deletion, every one of those folders belonging to you is recursively deleted from disk. Nothing is copied to any third-party object store — we do not use Amazon S3 or any external bucket for these mirrors, so there are no external copies to chase.
Your backup (crawl) history

Every backup job you ever started: the URLs and hostnames you pointed us at, your crawl settings, page/file/byte counters, timestamps, error messages, and the IP address recorded with the job for abuse-prevention.
The file index of every backup

The per-file records describing what was captured — URLs, paths, filenames, file types, sizes and HTTP statuses.
Any cookies or custom headers you supplied to a crawl

If you pasted session cookies or a custom user-agent into a backup's options so it could capture a logged-in area of your own site, those were stored with that job's options and are destroyed with it.
Sessions and password-reset tokens

Your active login sessions and any outstanding password-reset tokens are cleared, signing you out everywhere.

Worth knowing: mirrors are short-lived anyway

Independently of account deletion, EZ Website Backup automatically purges every backup — the database record and the mirrored files on disk — 72 hours after it was created. The service is designed to hand you a ZIP archive, not to be long-term storage. So the site copies we hold for you at any moment are at most three days old, and they delete themselves on a schedule whether or not you ever ask.

What is retained, and why

Billing records — none, because we don't bill you

EZ Website Backup is currently free and does not take payments. We hold no card details, no payment history and no Stripe customer record for you, so there is nothing of that kind to retain or to delete. If paid plans are introduced later, invoices would have to be kept for the period Canadian tax law requires (currently six years) — and this page will be updated to say so before that ever applies to you.
Server logs

Our web server keeps ordinary access and error logs (IP address, timestamp, requested path) for a short period for security, abuse investigation and debugging. These are rotated and expire on their own; they are not part of your account, are not used to profile you, and we do not reconstruct a deleted account from them.
Email correspondence

The deletion request itself — the email you send us and our confirmation reply — is kept as the record that we honoured your request. If you'd rather we purge that too once it's actioned, say so in your email and we will.
Abuse and ban records

If an account was suspended for abuse (for example, mass-crawling sites the user did not own), we may retain a minimal record — an email hash and the reason — to stop the same actor immediately re-registering. This is a legitimate-interest retention, it is the minimum we can keep, and it does not apply to ordinary accounts.

We do not sell your data, we do not share it with advertisers, and we do not use it to train models. The archives you create are yours; we keep them only long enough to hand them to you.

Timeline

Day 0

You email ezwebsitebackup@aicanadiansolutions.ca from your account address.
Within 30 days (usually a few business days)

We verify the request, delete your account, your crawl history, your file index and every site mirror we hold for you from disk.
Same day as deletion

You get one confirmation email. After that, we hold no account for you.
Automatically, always

Any backup older than 72 hours is purged on a schedule regardless of whether you ask.

Questions before you go?

If you want to know what we hold on you before deciding, ask for a copy — same address, same 30-day window. If something on this page is unclear, tell us and we'll fix the page.